| Commited to ensuring productivity through understanding customer requirements. |  |
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| Commited to ensuring productivity through understanding customer requirements. | |
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Laser-Scan working for manufacturers on end-of-line and isolated product groups. How it works Laser-Scan takes responsibility for the support of an existing, previously installed group of products which are no longer in production or that have in some way become isolated from the current sales and production strategies. Option 1: Laser-Scan provides all of the fault call logging and systems support services for the end user, replacing the manufacturer’s support operation for the systems. Option 2: Laser-Scan support resources are used to supplement the manufacturers support operation. This can be done on a call by call basis if necessary. Benefits for the manufacturer Working with Laser-Scan allows you to focus on core activities and objectives. In-house support resources can be moved on to new and current product lines, preventing the stagnation of these services and the staff involved. Laser-Scan provides a high quality support service so that old customers are well looked after and will continue to sing the praises of their machines and their manufacturer. Benefits for the end user A flexible and high quality support service for as long as they wish to use the machines. This includes refurbishment and re-installation of old and secondhand systems, helping to keep secondhand values high and enabling them to sell on redundant systems anywhere in the world. |